Terms of Use
Effective date: September 19, 2025 • Last updated: September 19, 2025
These Terms of Use (the "Terms") govern your access to and use of the TenderMind websites (including www.tender-mind.com and procurement.tender-mind.com), web or mobile applications, no-code automation tools, interfaces, documentation, and any associated services (collectively, the "Services"). If you have a separate written agreement with us that expressly governs the Services (e.g., a SaaS Subscription Agreement, Order Form, or Data Processing Agreement), that agreement controls to the extent it conflicts with these Terms.
By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
Replace placeholders before publishing:
- Legal entity: TenderMind P.C. ("TenderMind," "we," "us," "our")
- Registered address: 58 Grigoriou Lambraki, Glyafada, Greece
- Contact: contact@tender-mind.com
1) Eligibility & Accounts
1.1 Minimum age.
You must be at least 16 to use the Services. If you are 16–17, you may use the Services only with the consent and supervision of a parent or legal guardian who accepts these Terms. We do not knowingly allow use by children under 13.
1.2 Business use.
If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" means that organization.
1.3 Account security.
You are responsible for all actions under your account. Keep credentials confidential and notify us promptly of any unauthorized use.
2) What TenderMind Does (No Professional Advice)
2.1 Automation & analysis.
TenderMind provides AI-assisted tools that help analyze documents and data to generate structured outputs and recommendations (e.g., tender/bid evaluations, investment proposal assessments, contract codification, HR screening).
2.2 Your decisions.
Outputs are informational only and are not legal, procurement, HR, investment, or other professional advice. You remain solely responsible for reviewing outputs, exercising independent judgment, and complying with applicable laws, procurement rules, and policies.
3) Ordering, Free Trials, and Plans
3.1 Orders.
Paid features may require an Order Form or in-app purchase specifying plan, term, and fees.
3.2 Free trials.
Trials are provided "as is." We may modify or end a trial at any time. When a trial ends, continued use may require a paid plan.
3.3 Renewal.
Subscriptions renew automatically for the renewal term stated in your order unless canceled per Section 16.
4) Fees, Billing & Taxes (Consumers & Businesses)
4.1 Fees.
You agree to pay all fees due for your plan. We may suspend the Services for non-payment.
4.2 Taxes.
Fees are exclusive of taxes; you are responsible for VAT and other applicable taxes.
4.3 Invoices & cards.
You authorize us to store and charge your payment method, and to update it via card-network updater programs.
4.4 EEA consumer withdrawal right.
If you are a consumer in the EEA purchasing directly from us online, you may have a 14-day right of withdrawal from purchase, except where (a) you consent to immediate performance and acknowledge loss of withdrawal, or (b) the service has been fully performed. We will explain any applicable withdrawal process at checkout. This Section does not apply to business customers.
5) Your Content & Data
5.1 Definitions.
"Customer Content" means files, documents, data, prompts, instructions, labels, templates, configurations, and other material you submit to the Services; "Outputs" means results generated by the Services from your prompts and Customer Content.
5.2 Ownership.
As between you and TenderMind, you own Customer Content and Outputs (subject to third-party rights in the underlying content).
5.3 License to operate the Services.
You grant TenderMind a non-exclusive, worldwide, royalty-free, sublicensable license to host, process, transform, analyze, reproduce, and display Customer Content and Outputs solely to provide, maintain, secure, and improve the Services and to comply with law.
5.4 Responsibility for Customer Content.
You must ensure you have all necessary rights and a lawful basis to upload and process Customer Content (including any personal data, confidential information, or intellectual property). Do not upload content that is illegal, defamatory, or violates third-party rights.
5.5 Sensitive data.
Do not submit special categories of personal data (e.g., health, biometric, racial/ethnic data) or government-issued identifiers unless required for your legitimate business purpose and you have all necessary legal bases and notices.
5.6 Confidentiality.
Each party will protect the other's non-public information with at least reasonable care and use it only to perform under these Terms. If you need a separate NDA, we can provide one.
5.7 Model improvement.
We do not use Customer Content or Outputs to train public models. We may use aggregated, de-identified usage data to improve the Services.
5.8 Third-party data sources.
If you connect third-party storage or data sources, you authorize us to access and process that data as instructed by you.
6) Personal Data & GDPR
6.1 Roles.
For website analytics, account, and billing data, TenderMind is an independent controller. For Customer Content you upload to workspace environments, TenderMind acts as a processor and you are the controller (to the extent GDPR applies).
6.2 DPA.
If GDPR or similar laws apply, the parties agree to a Data Processing Agreement ("DPA"). If you do not already have a signed DPA with us, request at contact@tender-mind.com and we will provide one; once executed, it is incorporated into these Terms.
6.3 Sub-processors.
We use carefully selected sub-processors for hosting, compute, and support. We remain responsible for their performance. A current list is available on request.
6.4 Security.
We implement administrative, technical, and organizational measures designed to protect Customer Content (e.g., encryption in transit and at rest, access controls, logging). No method is 100% secure; you are responsible for securing your endpoints, credentials, and third-party systems.
6.5 Privacy Policy.
Additional information on our data practices is in our Privacy Policy (incorporated by reference).
7) Acceptable Use
You will not (nor permit anyone to):
- violate law, procurement rules, or rights of others;
- upload content you lack rights to, or that is unlawful, harmful, defamatory, obscene, or invasive of privacy;
- probe or scan systems without authorization, or introduce malware;
- circumvent technical limits, rate limits, or access controls;
- resell, provide the Services on a time-share or service-bureau basis, or build a competing model/service using access to the Services;
- attempt to extract or reverse engineer models or source code;
- misuse outputs to unlawfully discriminate, to submit misleading offers, or to manipulate tenders or markets;
- interfere with other users' use of the Services.
8) Intellectual Property
8.1 Our IP.
The Services (including software, models, workflows, UX, documentation, and trademarks) are owned by TenderMind and its licensors. No rights are granted except as expressly stated.
8.2 Feedback.
If you provide suggestions or feedback, you grant TenderMind a perpetual, irrevocable license to use them without restriction.
9) Third-Party Services
The Services may interoperate with third-party products and data sources (cloud storage, identity providers, LLMs, etc.). Your use of third-party services is governed by their terms. We are not responsible for third-party services.
10) Beta and Pre-Release Features
We may label certain features as Beta or Preview. They are provided as is, may be subject to additional terms, and may be discontinued at any time.
11) Availability, Changes & Support
11.1 Availability.
We aim for high availability but do not guarantee uninterrupted service.
11.2 Changes.
We may modify features or discontinue components; for material adverse changes to paid Services, we will use reasonable efforts to notify you in advance.
11.3 Support.
Support scope depends on your plan or Order Form.
12) Warranties; Disclaimers
12.1 Mutual.
Each party represents it has authority to enter these Terms.
12.2 Service warranty (B2B).
For paid B2B plans, we will provide the Services with reasonable skill and care consistent with industry standards. Your sole remedy for breach is re-performance or, if not cured, a proportionate fee credit or termination with a pro-rata refund for the unused period.
12.3 No other warranties.
Except as stated above and to the maximum extent permitted by law, the Services are provided "as is" without warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of outputs. You are responsible for verifying outputs before use.
13) Limitation of Liability
13.1 Indirect damages.
Neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenues, data, or goodwill.
13.2 Caps.
For paid plans, each party's aggregate liability under these Terms is limited to the amount paid to TenderMind for the Services in the 12 months before the event giving rise to liability; for free plans/trials, the cap is €100.
13.3 Carve-outs.
These limits do not apply to liability that cannot be limited under applicable law (e.g., death/personal injury caused by negligence, fraud, willful misconduct), your payment obligations, or your breach of IP or Acceptable Use obligations.
13.4 Basis of bargain.
These limitations apply even if a remedy fails of its essential purpose.
14) Indemnification
You will indemnify and defend TenderMind against third-party claims arising from (a) your Customer Content; (b) your use of the Services in violation of law or these Terms; or (c) your combination of the Services with materials not provided by TenderMind that causes infringement. We will (i) promptly notify you; (ii) allow you to control the defense; and (iii) cooperate reasonably.
15) Term & Termination
15.1 Term.
These Terms apply while you use the Services.
15.2 Termination for cause.
Either party may terminate for material breach not cured within 30 days' written notice (10 days for non-payment).
15.3 Suspension.
We may suspend access for security risks, suspected misuse, or non-payment.
15.4 Effect.
Upon termination, your right to use the Services ends. We will make available a 30-day export window for Customer Content and Outputs from your workspace, unless prohibited by law or requested otherwise by you. After that, we may delete or archive data in accordance with our retention policy and the DPA.
16) Cancellation (Recurring Plans)
You may cancel auto-renewal at any time via the account portal or by contacting us. Cancellation takes effect at the end of your current term; access continues through the paid period.
17) Export Controls & Sanctions
You must comply with applicable export control and sanctions laws. You represent you are not subject to sanctions and will not use the Services for prohibited end uses.
18) Anti-Corruption
You will comply with applicable anti-bribery and anti-corruption laws and will not offer or accept improper payments related to these Terms.
19) Procurement & Public Sector Compliance
Where the Services support public procurement workflows, you are responsible for ensuring that your use complies with applicable procurement law, tender rules, confidentiality, equal treatment, and record-keeping obligations. TenderMind is not a contracting authority and does not conduct or award tenders.
20) Governing Law; Venue; Consumers
These Terms and any dispute or claim (contractual or non-contractual) are governed by the laws of Greece, without regard to conflicts principles. The courts of Athens, Greece have exclusive jurisdiction, except that consumers may bring claims in their country of residence as required by EU law. EU consumers may use the European Commission's ODR platform for online dispute resolution (if applicable).
21) Changes to Terms
We may update these Terms from time to time. If we make material changes, we will post the updated Terms and update the "Last updated" date. Your continued use of the Services after changes become effective constitutes acceptance.
22) Assignment
You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
23) Force Majeure
Neither party is liable for delays or failures due to events beyond reasonable control (e.g., acts of God, war, strikes, outages, government action), excluding payment obligations.
24) Notices
Legal notices must be sent to: contact@tender-mind.com and to your registered email. We may also provide notices via in-product messages.
25) Entire Agreement; Order of Precedence
These Terms, together with any applicable Order Form, Privacy Policy, and (if executed) DPA, form the entire agreement for the Services. In case of conflict, the following order applies: (1) Order Form or signed SaaS Agreement; (2) DPA; (3) these Terms; (4) Privacy Policy; (5) Documentation.
26) Severability; No Waiver; Headings
If any provision is unenforceable, the remainder remains in effect. Failure to enforce is not a waiver. Headings are for convenience only.
Contact
TenderMind — TenderMind P.C.
Email: contact@tender-mind.com
Address: 58 Grigoriou Lambraki, Glyafada, Greece